Refund policy

Return & Refund Policy – ClearVue Optical Labs

At ClearVue Optical Labs, we are committed to ensuring the satisfaction of our customers. Please review our return and refund policy below:

1. Warranty-Based Refunds:
   Refunds will be issued only after the applicable product warranty has been used and deemed valid. If a replacement or repair is not possible under warranty, a refund will be processed accordingly.

2. Frame Damage and Relensing:
   If a customer’s frame is too damaged to be safely re-lensed, a refund will be issued immediately upon inspection and verification by our team.

3. Conditions:

   • All claims must be accompanied by the original purchase receipt or proof of purchase.

   • Our team reserves the right to assess the condition of the frame and determine if relensing is possible.

   • Refunds will be processed via the original method of payment within 5–7 business days after approval.

If you have any questions or concerns regarding our return policy, please don’t hesitate to contact us.